CK Academy wants to ensure the quality of the CRMS Certifications by focusing its attention on the check of the audits carried out by the Certification Bodies and their Auditors.

CK Offices shall manage the claims related to the CRMS audits, the audit reports, the CRMS Certificates and other issues that might question the integrity of the brand CRMS.

Claims can be sent to the CK Offices using the CRMS Claim form. This form can be used by companies, Certification Bodies, employees of companies with CRMS certification or other physical or legal entities.

CK Offices, upon receiving the claim form, will collect all the necessary information in order to manage such claim.

The internal claim management procedures involve the collaboration of the concerned Certification Body, with an internal investigation of the causes of the claim and a collaboration with the Accreditation Authority.